Privacy Policy

1 Who we are?

Mary Savon de Fleur
Gijsbrecht van Deurnelaan 61
2100 Antwerp, Belgium
E-mail: info@marysavondefleur.com
Telephone: 0494 74.64.57
VAT number xxxxxxx ( vat nr in demand)

2. What personal data do we collect?

We only collect the data that is necessary to be able to perform our services correctly and customer-oriented. This concerns the following data:

  • First name and last name

  • E-mailadres

  • Telephone number (optional)

  • Address details (for delivery and invoicing)

  • Order details

  • Payment information (via secure payment providers)

  • IP address and surfing behaviour (via cookies and statistical tools such as Google Analytics)

3. Why do we collect this data?

We use your data exclusively for the following purposes:

  • Processing and shipping your order

  • Customer service and follow-up of questions

  • Drawing up invoices and complying with legal accounting obligations

  • Sending newsletters or marketing emails (only with your permission)

  • Analyzing surfing behavior to improve our webshop

  • Voldoen aan wettelijke verplichtingen (zoals in het kader van overheidsopvragingen)

4. How long do we store your data?

We do not store personal data for longer than necessary:

  • Billing data: minimum 7 years (legal retention obligation)

  • Customer data: maximum 5 years after last order or contact

  • Newsletter data: until unsubscribe

  • Statistics: anonymized and stored as long as relevant for analysis

5. Who do we share your data with?

We do not pass on your data to third parties unless this is necessary for our services or legally required. This includes:

  • WooCommerce: webshopplatform

  • Payment services: PayPal, WooCommerce Payments for Stripe & payconique

  • Mailchimp: for sending newsletters

  • Google Analyticsfor website analysis

We have concluded processing agreements with these parties or we follow their GDPR-compliant policy.

6. Your Rights

You are always entitled to:

  • Access to your data

  • Correction of incorrect data

  • Deletion of your data (unless legally required to retain)

  • Restriction of or objection to processing

  • Transfer of your data to another party

If you wish to exercise any of these rights, please send an email to info@marysavondefleur.com and we will respond within 24 hours.

7. Security of your data

We take appropriate technical and organizational measures to protect your data against loss, theft or unauthorized access. Our webshop is secured with an SSL certificate (https connection).

8. Use of cookies

Our website uses cookies to improve user experience and analyze traffic via Google Analytics. You can accept or decline cookies via the cookie banner on our website.

More info? Read our separate cookie policy.

9. Age limit

We do not collect information from persons under the age of 13 unless permission has been obtained from a parent or legal guardian.

10. Supervison of your information data

If you have any complaints about the processing of your data, you can contact the Belgian Data Protection Authority:

Gegevensbeschermingsautoriteit
Drukpersstraat 35, 1000 Brussel
contact@apd-gba.be | www.gegevensbeschermingsautoriteit.be

11. Contact

Do you have any questions about this privacy policy?
Feel free to send an e-mail to: info@marysavondefleur.com, we are happy to help you any further