{"id":18,"date":"2025-04-02T18:20:46","date_gmt":"2025-04-02T18:20:46","guid":{"rendered":"https:\/\/marysavondefleur.com\/?page_id=18"},"modified":"2025-06-09T09:42:44","modified_gmt":"2025-06-09T09:42:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/marysavondefleur.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"section dark\" id=\"section_1819164376\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/marysavondefleur.com\/wp-content\/uploads\/2025\/04\/Vier-natuurzeepjes-met-kruideningredienten-1.png\" class=\"bg attachment-1536x1536 size-1536x1536\" alt=\"faq Mary savon de fleur\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:0px 2px 0px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-627774846\">\n\n\n\t<div id=\"col-1523860395\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-1796986708\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1796986708 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-2023958147\" class=\"text\">\n\t\t\n\n<h1 style=\"text-align: center;\">FAQ<\/h1>\n\t\t\n<style>\n#text-2023958147 {\n  font-size: 1.75rem;\n  line-height: 1.75;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1819164376 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  min-height: 350px;\n}\n#section_1819164376 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.395);\n}\n#section_1819164376 .section-bg img {\n  object-position: 38% 60%;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1416553011\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-460106355\">\n\n\n\t<div id=\"col-303877743\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2>Frequently Asked Questions<\/h2>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-1554712936\">\n\n\n\t<div id=\"col-10496706\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>Our Soaps<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-79240716\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2848784945\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2848784945-label\" class=\"accordion-title plain\" href=\"#accordion-item-zijn-de-zepen-geschikt-voor-een-gevoelige-huid?\" aria-expanded=\"false\" aria-controls=\"accordion-2848784945-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are the soaps suitable for sensitive skin?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2848784945-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2848784945-label\">\n\t\t\t\n\n<p>Yes, absolutely! Our soaps are made with gentle, organic ingredients without aggressive additives such as parabens, fragrances or dyes. This makes them very suitable for sensitive skin, including eczema or acne.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-472022417\" class=\"accordion-item\">\n\t\t<a id=\"accordion-472022417-label\" class=\"accordion-title plain\" href=\"#accordion-item-welke-ingredi\u00ebnten-gebruiken-jullie?\" aria-expanded=\"false\" aria-controls=\"accordion-472022417-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What ingredients do you use?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-472022417-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-472022417-label\">\n\t\t\t\n\n<p>We only use organic ingredients such as shea butter, coconut oil, herbal extracts, vegetable oils and natural powders. Each soap has its own unique composition with a caring purpose.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3493766206\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3493766206-label\" class=\"accordion-title plain\" href=\"#accordion-item-bevatten-jullie-zepen-synthetische-geurstoffen-of-kleurstoffen?\" aria-expanded=\"false\" aria-controls=\"accordion-3493766206-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do your soaps contain synthetic fragrances or dyes?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3493766206-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3493766206-label\">\n\t\t\t\n\n<p>No. All our soaps are free from synthetic fragrances, dyes and preservatives. Everything you smell or see comes from nature.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2444973527\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2444973527-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-lang-gaan-de-zepen-mee?\" aria-expanded=\"false\" aria-controls=\"accordion-2444973527-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long do the soaps last?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2444973527-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2444973527-label\">\n\t\t\t\n\n<p>With normal use, a bar of soap lasts an average of 9 weeks. Make sure you let the soap dry between uses, for example on a soap dish with holes. This way it will stay beautiful longer.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-851294347\" class=\"accordion-item\">\n\t\t<a id=\"accordion-851294347-label\" class=\"accordion-title plain\" href=\"#accordion-item-zijn-jullie-zepen-vegan-en-dierproefvrij?\" aria-expanded=\"false\" aria-controls=\"accordion-851294347-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are your soaps vegan and animal testing-free?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-851294347-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-851294347-label\">\n\t\t\t\n\n<p>Yes! Our soaps are 100% natural and completely animal cruelty-free. We only test on family and friends \ud83d\ude09.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-469434418\" class=\"accordion-item\">\n\t\t<a id=\"accordion-469434418-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-ik-de-zeep-ook-voor-mijn-gezicht-gebruiken?\" aria-expanded=\"false\" aria-controls=\"accordion-469434418-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I also use the soap on my face?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-469434418-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-469434418-label\">\n\t\t\t\n\n<p>Certainly. Many of our soaps are suitable for both body and face, such as <strong data-start=\"1592\" data-end=\"1605\">Neem Soap<\/strong> for impure skin or the <strong data-start=\"1636\" data-end=\"1650\">rose petal soap<\/strong> for a mild scrub. Always look at the description per product.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4128086657\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4128086657-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-worden-de-zepen-gemaakt?\" aria-expanded=\"false\" aria-controls=\"accordion-4128086657-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How are the soaps made?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4128086657-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4128086657-label\">\n\t\t\t\n\n<p>Each soap is handmade using the cold saponification method, which preserves all the nourishing properties of the oils and butters.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-524325161\" class=\"accordion-item\">\n\t\t<a id=\"accordion-524325161-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-ik-een-cadeauset-of-gepersonaliseerde-bestelling-plaatsen?\" aria-expanded=\"false\" aria-controls=\"accordion-524325161-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I place a gift set or personalized order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-524325161-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-524325161-label\">\n\t\t\t\n\n<p>Sure! Feel free to send us a message via the contact form or email us. We would love to help you find an original, natural gift \ud83c\udf81<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-1148366846\">\n\n\n\t<div id=\"col-219669936\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>Payments<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1759012542\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1060404741\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1060404741-label\" class=\"accordion-title plain\" href=\"#accordion-item-welke-betaalmethodes-accepteren-jullie?\" aria-expanded=\"false\" aria-controls=\"accordion-1060404741-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment methods do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1060404741-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1060404741-label\">\n\t\t\t\n\n<p class=\"\" data-start=\"1218\" data-end=\"1255\">You can pay safely with us via:<\/p>\n<ul data-start=\"1257\" data-end=\"1393\">\n<li class=\"\" data-start=\"1257\" data-end=\"1273\">\n<p class=\"\" data-start=\"1259\" data-end=\"1273\"><strong data-start=\"1259\" data-end=\"1273\">Bancontact<\/strong><\/p>\n<\/li>\n<li class=\"\" data-start=\"1274\" data-end=\"1285\">\n<p class=\"\" data-start=\"1276\" data-end=\"1285\"><strong data-start=\"1276\" data-end=\"1285\">iDEAL<\/strong><\/p>\n<\/li>\n<li class=\"\" data-start=\"1286\" data-end=\"1322\">\n<p class=\"\" data-start=\"1288\" data-end=\"1322\"><strong data-start=\"1288\" data-end=\"1322\">Creditcard (Visa\/Mastercard)<\/strong><\/p>\n<\/li>\n<li class=\"\" data-start=\"1323\" data-end=\"1335\">\n<p class=\"\" data-start=\"1325\" data-end=\"1335\"><strong data-start=\"1325\" data-end=\"1335\">PayPal<\/strong><\/p>\n<\/li>\n<li data-start=\"1336\" data-end=\"1393\"><strong>Bank transfer SEPA<\/strong>\u00a0<\/li>\n<\/ul>\n<p>\u00a0 \u00a0 \u00a0\u00a0<\/p>\n<p class=\"\" data-start=\"1395\" data-end=\"1481\">Payments are processed via <strong data-start=\"1429\" data-end=\"1453\">WooCommerce Payments<\/strong> for Stripe and PayPal and are fully secured.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-823508501\" class=\"accordion-item\">\n\t\t<a id=\"accordion-823508501-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-mijn-betaling-veilig?\" aria-expanded=\"false\" aria-controls=\"accordion-823508501-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is my payment safe?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-823508501-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-823508501-label\">\n\t\t\t\n\n<p>Yes, we use a secure SSL connection and work with reliable payment providers such as PayPal and WooCommerce Payments. Your data is safe with us. We also have extra security for our webshop so that you can shop absolutely safely<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-386468063\" class=\"accordion-item\">\n\t\t<a id=\"accordion-386468063-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-ik-achteraf-betalen?\" aria-expanded=\"false\" aria-controls=\"accordion-386468063-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I pay afterwards?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-386468063-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-386468063-label\">\n\t\t\t\n\n<p>At this time we do not offer a post-payment option. All orders must be paid in advance via one of our secure payment methods such as iDEAL, Bancontact or PayPal.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-1917942367\">\n\n\n\t<div id=\"col-343439532\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>Shipping and Returns<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-718389578\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4216088750\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4216088750-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-lang-duurt-het-voor-mijn-bestelling-wordt-verzonden?\" aria-expanded=\"false\" aria-controls=\"accordion-4216088750-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take for my order to be shipped?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4216088750-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4216088750-label\">\n\t\t\t\n\n<p>We do our best to deliver your order within <strong data-start=\"338\" data-end=\"359\">1 to 3 working days<\/strong> to process and ship. As soon as your package is on its way, you will receive a confirmation with track &amp; trace.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-716493892\" class=\"accordion-item\">\n\t\t<a id=\"accordion-716493892-label\" class=\"accordion-title plain\" href=\"#accordion-item-wat-zijn-de-verzendkosten?\" aria-expanded=\"false\" aria-controls=\"accordion-716493892-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the shipping costs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-716493892-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-716493892-label\">\n\t\t\t\n\n<p class=\"translation-block\">For orders within Belgium we charge a standard shipping cost. If you order for\n<strong data-start=\"603\" data-end=\"619\">more than \u20ac75<\/strong><strong data-start=\"631\" data-end=\"652\"> , the shipping is free for Belgium, if you order for more than \u20ac95, the shipping is free across Europe.<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-570162754\" class=\"accordion-item\">\n\t\t<a id=\"accordion-570162754-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-ik-mijn-bestelling-retourneren?\" aria-expanded=\"false\" aria-controls=\"accordion-570162754-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I return my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-570162754-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-570162754-label\">\n\t\t\t\n\n<p>Yes, that is possible. You have the right to have your order returned within <strong data-start=\"756\" data-end=\"768\">14 days<\/strong> to be returned upon receipt. The products must be unopened, unused and in their original condition. <strong data-start=\"868\" data-end=\"909\">Return costs are at your own expense<\/strong>, unless there is an error on our part.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4268149431\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4268149431-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-stuur-ik-iets-terug?\" aria-expanded=\"false\" aria-controls=\"accordion-4268149431-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I return something?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4268149431-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4268149431-label\">\n\t\t\t\n\n<p>Send us an email via the <strong>contact form<\/strong> or email us on <strong data-start=\"1062\" data-end=\"1090\"><a rel=\"noopener\" data-start=\"1064\" data-end=\"1088\">info@marysavondefleur.be<\/a><\/strong> with your order number. We will then help you with the return instructions.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1416553011 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/marysavondefleur.com\/en\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marysavondefleur.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marysavondefleur.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marysavondefleur.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marysavondefleur.com\/en\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":6,"href":"https:\/\/marysavondefleur.com\/en\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":467,"href":"https:\/\/marysavondefleur.com\/en\/wp-json\/wp\/v2\/pages\/18\/revisions\/467"}],"wp:attachment":[{"href":"https:\/\/marysavondefleur.com\/en\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}